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Frequently Asked Questions (FAQs)

1. HELP! I clicked on your SUBSCRIBE BUTTON (which was re-directing me to the SECURE website) but I'm getting "THE PAGE CANNOT BE DISPLAYED" and/or "CANNOT FIND SERVER OR DNS ERROR" -- Why?

2. How long do I have to subscribe for? And how do I CANCEL?

3. Where can I find newsreader software to connect to Usenet?

4. When I go to download a group I do not get as many article headers as my newsreader reports are available, why?

5. I want to access my Usenet newsgroups account from different locations; is that possible?

6. I'm new to Usenet newsgroups; can you help me?

7. What happens when I reach my usage limit?

8. Will there be advertising or signatures added to my posts made through your newsgroup service?

9. How do I update my billing information for my account?

10. Do you support all newsreader software applications?

11. I don't see a FAQ for a question I have.

1. HELP! I clicked on your SUBSCRIBE BUTTON (which was re-directing me to the SECURE website) but I'm getting "THE PAGE CANNOT BE DISPLAYED" and/or "CANNOT FIND SERVER OR DNS ERROR" -- Why?
A: There is a "bug" in many versions of Microsoft's Internet Explorer that is causing errors when displaying 'secure' (SSL) web pages. Here are some suggestions to resolve the problem (please try ONE at a time):

i. When you receive the error page, try hitting your REFRESH button (on menu bar) as this may cause the page to load correctly.

ii. Make sure your Security settings are correctly configured. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and put a check in the boxes for SSL 2.0, SSL 3.0, TLS 1.0, and PCT 1.0.

iii. Check Microsoft's Knowledge Base... here are the links:

Cannot Gain Access to Certain Secure Web Sites http://support.microsoft.com/support/kb/articles/Q246/7/25.ASP
Err Msg: Internet Explorer Cannot Open the Internet Site... http://support.microsoft.com/support/kb/articles/Q188/8/39.ASP
Programs and Services that Use SSL or SSPI May Not Work After You Install Internet Explorer 5.01 http://support.microsoft.com/support/kb/articles/Q247/3/67.ASP
Error Messages When You Try to Log On to a Secure Web Site if Registry Key Is Damaged or Invalid http://support.microsoft.com/support/kb/articles/Q259/5/37.ASP

iv. Upgrade your version of Internet Explorer here.

2. How long do I have to subscribe for? And how do I CANCEL?
A: The minimum length of time is one month; at which point you can cancel any time. And cancellation is easy! Just visit http://www.usenet-access.com/rebill.htm to cancel your current account. You can also contact our tech support if you have any problems or questions regarding your account. If you need a copy of your login and password, you don't have to cancel -- just contact us and we'll be happy to provide another copy.

3. Where can I find newsreader software to connect to Usenet?

A: If you use a Microsoft-based computer operating system (Windows 2000, Vista, XP, etc.) then you may already have free newsreader software installed on your computer. In Windows Vista, the newsreader software is combined with "Windows Mail"; in all other operating systems it's part of Outlook Express. Contact our support staff if you need assistance using the built-in newsreader software.

If you use non-Microsoft operating systems, see www.newsreaders.info for a good list of free/paid newsreader software.

4. When I go to download a group I do not get as many article headers as my newsreader reports are available, why?

A: Most newsreaders determine how many articles are available in a group by performing a calculation of the difference between the highest and lowest article ID number. Since this is an estimation done by the newsreader software, its not entirely accurate (but it's close).

5. I want to access my Usenet newsgroups account from different locations; is that possible?

A: Once you join our newsgroup service, you'll be given a login (username), password and server name to enter into your newsreader software. With that information, you can access Usenet newsgroups from any location where you can get Internet access, in any country.

6. I'm new to Usenet newsgroups; can you help me?

A: Definitely yes! We can provide step-by-step instructions for getting connected to Usenet newsgroups. If you need assistance, email us today!

7. What happens when I reach my usage limit?

A: Hi, your ability to connect to Usenet will pause until the next renewal period. Even if you go over your limit, you will not be charged extra for it. And if you want a higher usage limit, just email us with your login and tell us what new usage level you want, and we'll just bill the difference.

8. Will there be advertising or signatures added to my posts made through your newsgroup service?

A: No advertising banners or signature add-ons will show on any posts you make through our service. The posts will show only the text you enter and nothing more.

9. How do I update my billing information for my account?

A: Contact support with your newsreader login so they can provide a secure/encrypted website link where you can update your billing information.

10. Do you support all newsreader software applications?

A: Our service supports all newsreader software applications available. Some of the more popular newsreaders are Outlook Express, WinVN, Free Agent, NewsReactor, NewsRover, and Xnews.

11. I don't see an answer for a question I have in this FAQ.

A: Contact us today with any question you have! Our support staff are happy to assist...

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